Free Delivery on All Orders · Cash on Delivery Available Across India

Anoaraethnic

Returns & Refunds

Your satisfaction is our priority. If something is not right, we will make it right — simple and hassle-free.

How Returns Work

01

01

Initiate Return

Email us or WhatsApp within 7 days of delivery with your order number and reason.

02

02

Pickup Arranged

We arrange a free pickup from your doorstep within 2–3 business days.

03

03

Quality Check

Our team inspects the item to confirm it meets return eligibility criteria.

04

04

Refund / Exchange

Approved refunds are processed within 7–10 business days to your original payment method.

Eligible for Return

  • Item received is damaged or defective
  • Wrong item or colour sent
  • Item is unused with original tags intact
  • Return requested within 7 days of delivery
  • Original packaging is intact

Not Eligible for Return

  • Items returned after 7 days of delivery
  • Items that are worn, washed, or altered
  • Items without original tags or packaging
  • Sale or clearance items (clearly marked)
  • Items damaged due to customer mishandling

1. Return Window

You may request a return within 7 days of the delivery date. Requests raised after this period will not be accepted. Please check your order thoroughly upon delivery.

2. How to Initiate a Return

To start a return, contact us via:

Please include your order number, the item you wish to return, and a brief reason along with photos (if damaged).

3. Free Return Pickup

We offer free doorstep pickup for all eligible returns within India. Once your return is approved, our courier partner will contact you to schedule a convenient pickup slot within 2–3 business days.

4. Exchanges

We offer exchanges for a different size or colour of the same product, subject to availability. If the requested item is unavailable, a full refund will be processed instead. There is no additional charge for exchanges on eligible items.

5. Refund Process

Once we receive and inspect the returned item, refunds are processed within 7–10 business days to your original payment method:

  • UPI / Net Banking / Cards: Refunded to the source account
  • Cash on Delivery orders: Refunded via NEFT/UPI to a bank account you provide
  • Store Credit: Available as an option — credited within 48 hours

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If your item arrives damaged or defective, please send us clear photographs within 48 hours of delivery to hello@anoaraethnic.com. We will arrange an immediate replacement or full refund at no cost to you.

7. Questions?

Our customer care team is available Monday to Saturday, 10 AM – 6 PM IST: